Shipping Policy

Where are the items located?

We have registered our company and warehouse in mainland China, your package will be shipped from the Chinese warehouse to the destination.

When will the order be shipped?

Orders will be shipped within 3-10 business days after you place your order.

Once your order is shipped, an email with tracking information will be sent to your email address. If you can't find the email, please check your spam folder, otherwise it may be rejected by your email system, please contact us.

Customers usually receive delivery within 20-30 days after placing an order (the specific time depends on your region). If the goods do not arrive on time, you can contact us.

Free shipping on all orders

We provide free standard shipping service for all orders, no minimum order amount limit. Orders are delivered by Ocean Shipping + Local UPS, if you need faster delivery service, please contact our customer service team in advance.

Incorrect Address or Address Change

Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address. If it is necessary to change an address, in every case Postal parcel or EMS will charge us a change address fee and, if the new address is not near the incorrect address, Postal parcel or EMS will charge us also for the additional redelivery cost.

If you request we contact Postal parcel or EMS on your behalf to request the change, then we will send an invoice to you to pay the additional costs at the time of the change. If you make the change on your own and Postal parcel or EMS bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to Postal parcel or EMS on your behalf. We very much appreciate your understanding that while we do our best to assume costs for any of our own mistakes, we are not able to assume the cost for mistakes outside our control.

Lost, Stolen, and Misdelivered Packages

If there is no signature requirement, Postal parcel or EMS will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren't able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.

If the package is returned to the place of shipment due to Lost, Stolen, and Misdelivered Packages, we will provide re-shipment service.

Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).

If the lamp is damaged or lost due to shipping, we will send you a new lamp for free.
If a package is marked as "delivered" but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact Postal parcel or EMS and request a "trace" to locate the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this window, we are no longer able to file a loss claim with Postal parcel or EMS to recover the cost of the lost or stolen item.

Cancellation of order

If you regret your purchase and would like to cancel your order, please make your request within 24 hours. If it takes more than 24 hours, we may not be able to cancel your order.

Will I be charged duties and taxes?

For customer order regions and markets, please note that orders may need to go through customs clearance, and all related duties and taxes will be borne by us, and you do not need to pay additional fees.

This service is limited to: Standard shipping channels

Logistics and force majeure

For situations beyond our control (such as bad weather, natural disasters, international logistics delays, customs inspections or carrier service interruptions, etc.), we will try our best to ensure that the order is delivered on time, but we are not responsible for the delays caused by this.

How can I track my order?

You can contact us by email or contact us page, and we will reply the detailed track of your package by email. Or check your package tracking track through the Track Order Status page

Estimated delivery date changes

We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us. If we cannot deliver your Products within 90 days, we will:

    • let you know,
    • cancel your order; and
    • give you a refund.

We only support the following countries/regions for delivery

Continental United States, Hawaii, Alaska, and U.S. territories.

Contact us