Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to： support@hyxlight.com
- All
- Order
- Delivery & Returns
- Technical Information
Order
You will receive an e-mail that confirms that your order has been processed successfully
Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there. The order confirmation should be sent right away, but there can be a delay. If you have not received anything after 24 h, please contact us so we can check that everything is fine with your order.
If you need to cancel or modify your order, please contact us as soon as possible: support@hyxlight.com
After the goods are shipped,We will provide you with the name of the express delivery company and tracking number by email. With this tracking number you can view a tracking summary which will list delivery information that has been captured at various scan points throughout your item's journey.
You can pay with PayPal or using the compatible credit indicated in check out page.
Delivery & Returns
We offer free shipping for all orders on our website.
To return a product, you need to write an e-mail at support@hyxlight.com. We will verify your request and we will send you the right documentation to proceed.
We have a 30-day return policy, for return policy please visit the following page: https://www.hyxlight.com/pages/refund-policy
You will receive a confirmation order and then you will receive an email once the product will be shipped
Technical Information
First, you have to budget for yourself. Second, look for images from magazines or design websites that fit your needs. Third, collect fabric samples or color cards produced for redecoration.
nswer: First determine the application environment (dry indoors, humid indoors, outdoor). All power supplies can be used in every application. Next, calculate the total wattage of the light strip you will be using, multiply the total feet by W/ft to calculate the wattage. Finally, choose a power supply that is equal to or greater than the total wattage of the light strip. US conventional voltage: 110~120V. European conventional voltage: 120~240V. We can also customize for drought needs.
LED source or lamp is usually included in the fittings.
Please write an email at support@hyxlight.com to ask a question about a product.
Answer: The electrical part of our products carries UL certification.
